Performance 績效

Potential 潛能

Coaching for Performance and Development

Course Code: 

Upon completion of the workshop, participants will be able to:

  • identify staff’s performance problems and guide staff to meet performance expectations and adapt to changes
  • build skills, confidence, morale and commitment through open and honest relationships
  • provide clear and focused goals, current, direct, complete, and ‘actionable’ positive and corrective feedback to others
  • recognize individual efforts and contributions; reward and celebrate achievements
Course Content: 
  • Role of a Coach
    • What do your boss, employees, peers expect from you in your supervisory role?
    • Contemporary leadership theories and styles
  • Establishing our own coaching style
  • Major steps of coaching
  • Communicating for results: persuasive delegation, stating desired results, establishing control and feedback systems
  • Feedback Giving: A structured approach of performance development
    • Constructive feedback
    • Developmental feedback
  • Delegating effectively
  • Putting words in action
  • Solving conflicts and counseling techniques
  • Managing staff’s resistance
  • Individual coaching vs team coaching
1 day