Performance 績效

Potential 潛能

How to Manage Performance

Course Code: 

Upon completion of the workshop, participants will be able to:

  • understand the value of performance management
  • develop positive relationships through effective performance management
  • work with employees to ensure smooth performance planning and appraisal process
  • conduct performance appraisals in an objective manner
  • improve performance through continual management and communication of performance requirement
Course Content: 
  1. Why is performance management important?
  2. The keys to improving performance
    • Working with employees
    • Goal setting and alignment with clarity
    • Setting the right value of incentives
    • Open communication channels
  3. Preparing for performance appraisals
    • Should we rate or rank our employees?
    • Before the performance appraisal
  4. Conducting the performance appraisal
    • Focus on the cause not the problem
    • 3 Pillars of employee recognition
    • It’s the behaviour and results, not the attitude
    • Being specific and it’s advantages
    • Dealing with disagreement
  5. Following the performance appraisal
    • Progressive discipline
    • Documentation and protection
    • Methods of staff development
    • Continual improvement for performance management system
1 day