Performance 績效

Potential 潛能

Feedback Giving Skills

Course Code: 
FGS

Upon completion of the workshop, participants will be able to:

  • help the staff to meet performance expectations
  • help the staff to adapt to changes
  • identify areas of good performance and reasons for success
  • identify performance problems and assist the staff in making improvements
  • build skills, confidence, morale and commitment
  • improve team performance and productivity
  • build open and honest relationships
Course Content: 
  • Feedback Giving: A structured approach of performance development
  • Managing resistance for better performance
  • Performance Tracking Tool – design and application
  • Effective feedback giving
    • Opening up the discussion
    • Facing up to performance problems
    • Agreeing on effective action plans/follow up actions
  • Recognizing efforts and contributions
  • Handling objections
Duration: 
1 day